Frequently Asked Questions

Q.What are the opening times?

The Beatles Story is open every day, Monday to Sunday but is closed on Christmas Day (December 25) and Boxing Day (December 26).  The Pier Head site is also closed on New Year's Day. 

Summer Opening Hours (April 1 to October 31):

  • Albert Dock: 09:00 to 19:00 (last admission 18:00)
  • Pier Head: 09:00 to 19:00 (last admission 18:00)

Winter Opening Hours (November 1 to March 31):

  • Albert Dock: 10:00 to 18:00 (last admission 17:00)
  • Pier Head: 10:00 to 18:00 (last admission 17:00)

Click here for more details on opening times for the exhibition, shops and cafes.

Q.How much is admission to The Beatles Story and what is included?

The Beatles Story Ticket (incl. The Beatles Story exhibition and Discovery Zone at the Albert Dock and The British Invasion exhibition, Fab 4D Experience and 'Pattie Boyd: George, Eric and Me' at the Pier Head):

  • Adults: £14.95
  • Concession (students with valid NUS card/senior citizens 60 plus): £11.50
  • Children aged 5-16 years: £9.00
  • Children 5 and under: FREE

(Please note all rates are subject to change).  

Family Saver tickets are also available and we offer discounts on admission rates for groups of 10 or more people.  Click here for more details on our admission prices.

We strongly advise that tickets are purchased in advance online.

Q.Do I need to book my ticket in advance?

Tickets can be purchased in advance online and this option is recommended.

Please print out your ticket in advance of your visit, join the Pre-Booked ticket queue on arrival and hand in the ticket at admissions to gain entry to the attraction.
 
Alternatively, tickets can be purchased at the admission desks at both sites on the day and customers without pre-booked tickets should join the General Admissions queue at the main entrance at the Albert Dock.  
 
Please note that groups and pre-booked tickets will normally take precedence in the queuing system, unless it is on a busy day where both queues will be managed as effectively as possible.
 
Special discounts are also available for pre-booked groups of 10 or more people.
 
Tickets allow access to both sites at the Albert Dock and the Pier Head (a short 10 minute walk away). Maps showing how to get between each site will be issued on arrival.
 
FREE audio guides are available in 10 different languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin and Brazilian Portuguese.
 
Click here to purchase your online ticket.
 

Q.How do I book in my group?

The Beatles Story offers special rates for groups visits. 

Whether your group visit is for tourism or educational purposes, The Beatles Story guarantees a unique, unforgettable experience
 

Click here to make your group booking.

 

 

Q.How long does a visit to The Beatles Story take?

We want you to enjoy the whole ov The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition however the average visitor takes approximately an hour and a half. 

 
Please allow some time at the end of your visit to relax in our Beatles-themed Fab4 cafe and to explore our Fab4 Souvenir Store.

Q.Do you offer student or OAP discount?

Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.

See here for details of our prices.

Q.Do carers get in free of charge?

Yes, carers get in free of charge on production of valid I.D.

Q.Is there a shop to purchase souvenirs of my visit?

We have two Fab4 Stores, one on each site where you’ll be sure to find something to remind you of your visit. 

From t-shirts, CDs, posters and books to unique gifts and limited edition merchandise, you'll be sure to find that perfect souvenir gift.

For more information click here.

Q.Is The Beatles Story Accessible?

The Beatles Story is fully accessible for guests with wheelchairs, pushchairs and hearing loops.

Large print guides are available on request and guide dogs are permitted in all areas except The Fab4D Experience.

Click here for more information on Accessibility.

Q.How do I get from one site to another?

The Beatles Story's Albert Dock and Pier Head sites are situated within 10 minutes short walking distance from each other, and we recommend that our guests walk alongside the iconic River Mersey waterfront to complete this journey.

Click here for more information.

Q.What languages are available on the Audio Guide?

We have 10 languages available on our audio guides including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin and Brazilian Portuguese.

Q.Is there car parking?

There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. 

Parking is also available at the Liverpool Echo Arena and there are pay and display bays opposite The Beatles Story at the Pier Head.
 
Click here for more information regarding parking at the Albert Dock.

Q.Is there space for coach parking?

The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.

For more information about Liverpool’s Coach Welcome scheme and coach parking in Liverpool click here.

Q.Do you have any catering on site?

The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). 

The Fab4 Cafe is the perfect place to relax and re-fuel after your visit to the attraction. 
 
With access to free WIFI, it is also the ideal place for a business meeting or lunch.
 
See here for more information.

Q.Is The Beatles Story available for hire?

Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a dinner dance or reward employees with a private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. 

We now hold a civil Wedding licence and are available to hire for Weddings, Civil Ceremonies and Renewal of Vows.  
 
Find out more details on corporate hire here.

Q.Is it possible to take photographs inside the exhibition?

Yes, you are allowed to take photographs inside the main Beatles Story exhibition.  

For media partners, filming requests and press related enquiries, please click here for more information. 

Q.Is The Beatles Story suitable for children?

The Beatles Story attraction provides an educational, yet fun day out for all the family. 

Our Discovery Zone holds regular children's workshops and fun interactive activities.  
 
Also available at our second site at the Pier Head is a our Fab4D cinematic experience, a groovy trip through the music of The Beatles using 3D computer generated animation and special effects.
 
Whatever your age, there's lots to do for all the family, find out more about what's on offer for children here.

Q.Can I use TESCO Club Card 'Days Out' Vouchers at The Beatles Story?

We do accept Tesco Days Out vouchers as payment towards admission tickets. 

 
Please note that vouchers will only be accepted in exchange for general admission on the day and cannot be used to book tickets online or accepted along with any combination ticket or special offer.

Q.What else is there to do in Liverpool?

Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' for a longer stay, we would like you to make the most of your visit to Liverpool and there are a wealth of further attractions to enjoy.  

Make sure you take in visits to a fantastic range of museums, restaurants, bars and cafes. 

The Merseytravel family incorporates The Beatles Story, Mersey Ferries, Spaceport, U-Boat Story and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions. Click here for more information.

The Day Tripper ticket includes ‘The Beatles Story Ticket’ and a Mersey Ferries’ River Explorer Cruise. Book online here.

The Albert Dock is home to Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and an abundance of unique shops, bars and restaurants. For more information about the Albert Dock please click here.

For more information on what's happening in and around Liverpool visit www.visitliverpool.com.

Q.Can The Beatles Story value my memorabilia?

The Beatles Story has partnered with Julien’s Auctions - the world-record breaking auction house to the stars - to announce a “Memorabilia Day” on 26th October, from 14:00 - 21:00.

The special event, which will be held at The Beatles Story, Albert Dock will give fans and collectors the opportunity to have their Beatles memorabilia appraised by experts.

Find out more or to pre-book a free face-to-face valuation, click here.

The Beatles Story

Britannia Vaults

Albert Dock

Liverpool

L3 4AD

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