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Frequently Asked Questions

Q.What are the opening times of The Beatles Story museum?

The Beatles Story is open all year round, 8 days a week (well almost!). We are closed on Christmas Day and Boxing Day (25th and 26th December). 

Plan ahead of your visit and click here for our current opening times for the exhibition, shops and cafes. 

Q.How much is admission to The Beatles Story museum and what is included?

The Beatles Story Ticket includes entry to the Exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes and audio media guides are provided in 12 different languages.

Details on our prices can be found here

Ticket prices include a multimedia guide available in 12 different languages.

Tickets must be pre-purchased online in advance of your visit. For any customers wanting to purchase a ticket on the same day of their visit, tickets are only available to purchase at the entrance. On arrival, please speak to a member of the admissions team and you will be allocated the next available timeslot. If you would require further assistance or to speak to a member of the online ticketing team please call 0151 800 0410. 

Please have your ticket available to show to the admissions team on arrival. If you are running late for your chosen timeslot, there is no need to call in advance, just speak to a member of the admissions team and you will be allocated the next available timeslot.

Tesco Vouchers are accepted as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit. To redeem your voucher on the day of your visit, please speak to a member of our team on arrival who will scan your voucher and allocate the next available timeslot on the day. Vouchers cannot be used for family tickets, combination tickets or other special offers.

Family Saver tickets are also available and we offer discounts on admission rates for groups of 10 or more people. 




Q.Do I need to book my tickets to The Beatles Story museum in advance?

We recommend that you pre-purchase your tickets online in advance of your visit. For any customers wanting to purchase a ticket on the same day of their visit, tickets are only available to purchase at the entrance. On arrival, please speak to a member of the admissions team and you will be allocated the next available timeslot. If you would require further assistance or to speak to a member of the online ticketing team please call 0151 800 0410

Please arrive at your allocated timeslot and have your confirmation available to gain entry to the attraction. If you are running late there is no need to call in advance. Please speak to a member of the admissions team on arrival and you will be allocated the next available timeslot.
 
Special discounts are also available for pre-booked groups of 10 or more people. Please email us at sales@beatlesstory.com to book in your group of 10 or more.
 
FREE audio guides are available in 12 different languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.
 
Click here to purchase your online ticket.
 

Q.How do I book in my group?

The Beatles Story offers special rates for groups visits of 10 or more. This rate only applies to groups that are pre-booked in advance of the visit.

Whether your group visit is for leisure or educational purposes, The Beatles Story guarantees a unique, unforgettable experience.

Click here for more information on making your group booking or email us at sales@beatlesstory.com.

 

 

Q.How long does a visit to The Beatles Story museum take?

We want you to enjoy the whole of The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition however the average visitor takes approximately an hour and a half. Please ensure you are aware of our opening times and have booked in advance online by selecting your preferred timeslot on your date of visit.

Please allow some time at the end of your visit to relax in our Beatles-themed Fab4 cafe and to explore our Fab4 Souvenir Store.

Q.Does The Beatles Story museum offer student or OAP discount?

Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.

See here for details of our prices.

Q.Do companions get in free of charge?

If you are caring for a visitor, companions get in free of charge on production of valid carers documentation. If you are planning a trip to our exhibition please click here.

Q.Is there a gift shop at The Beatles Story museum?

We have two Fab4 Stores, at both the Royal Albert Dock and the Pier Head, where you’ll be sure to find a souvenir to remind you of your visit. 

From t-shirts, CDs, posters and books to unique gifts and limited edition merchandise, you'll be sure to find that perfect gift.

For more information click here.

Q.Is The Beatles Story museum Accessible?

The Beatles Story is accessible for guests requiring access for wheelchairs, pushchairs and hearing loops. If you are planning a trip to our exhibition and you have accessibility requirements please click here.

Our lift has size restrictions for certain wheelchairs and we have restrictions on how many wheelchairs are allowed into the exhibition at any one time. Email enquiries@beatlesstory.com for more information.

Large print guides are available on request and guide dogs are permitted in all areas.

Click here for more information on Accessibility.

Q.What languages are available on the Audio Guide at The Beatles Story museum?

Multimedia guides are included within the ticket price and are available in 12 languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.

Q.Is there car parking?

There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. Parking is also available at the Liverpool Echo Arena and Liverpool ONE Q-Park.

Click here for more information regarding parking at the Albert Dock.

Q.Is there space for coach parking?

The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.

For more information about Liverpool’s Coach Welcome scheme and coach parking in Liverpool click here.

Q.Do you have any catering on site?

The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). 

The Fab4 Cafe is the perfect place to relax and re-fuel after your visit to the attraction. 
 
With access to free WIFI, it is also the ideal place for a business meeting or lunch.
 
See here for more information.

Q.Is The Beatles Story museum available for hire?

Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a dinner dance or reward employees with a private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. 

Find out more details on corporate hire here or contact us on events@beatlesstory.com 

Q.Is it possible to take photographs inside The Beatles Story museum?

Yes, you are allowed to take photographs inside the main Beatles Story exhibition.  

For media partners, filming requests and press related enquiries, please click here for more information. 

Q.Is The Beatles Story museum suitable for children?

The Beatles Story attraction provides an educational, yet fun day out for all the family. 

Our Discovery Zone includes a range of fun interactive activities for all the family with Free children's workshops taking place from 29th July. No need to book - simply attend once you've been through the exhibition and for more information see here.
 
Whatever your age, there's lots to do for all the family, find out more about what's on offer for children here.

Q.Can I use Tesco Clubcard Partner codes at The Beatles Story museum?

We accept Tesco Clubcard Partner codes as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit.

Please note Clubcard Partner codecannot be redeemed against family tickets, combination tickets or other special offers.

To redeem your code on the day of your visit, please speak to a member of our team on arrival who will scan your code and allocate the next available timeslot on the day. 

Details of our opening hours can be found here.

Q.What else is there to do in Liverpool?

Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' for a longer stay, we would like you to make the most of your visit to Liverpool with a wealth of further attractions to enjoy.

Make sure you take in visits to Liverpool's fantastic range of museums, art galleries, restaurants, bars and cafes and don't forget to visit the world famous Cavern Club

The Merseytravel family incorporates The Beatles Story, Mersey Ferries and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions. Click here for more information.

The Royal Albert Dock on Liverpool's stunning waterfront is home to the Magical Mystery Tour, Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and an abundance of unique shops, bars and restaurants. For more information about the Royal Albert Dock please click here.

Liverpool is the perfect destination for a staycation and there's nowhere better to stay than the Hard Days Night Hotel to further your Liverpool Beatles experience. See here for more hotels and apartment ideas.

For more information on what's happening in and around Liverpool go to visitliverpool.com.

Q.Can The Beatles Story museum value my memorabilia?

The Beatles Story has partnered with Julien’s Auctions - the world-record breaking auction house to the stars, along with other auction houses who are able to review and value memorabilia on our behalf.

If you have a piece of memorabilia you would like to be reviewed or valued, please contact us on enquiries@beatlesstory.com.

Q.Do you have a cloakroom or storage space for luggage?

Unfortunately there is no cloakroom or storage space for luggage at The Beatles Story. Please plan in advance of your visit for this.

Q.I am running late for my visit?

If you are running late for your timeslot, there is no requirement to call us just please speak to our admissions team on arrival and you will be allocated the next available timeslot and check our opening times before your visit.

Q.Are there Toilet facilities available at The Beatles Story museum?

Please note that toilet facilities are not available at the admissions entrance but are located within the exhibition in the Cavern Club area which is approx. 10 minutes into the tour and within the café and Discovery Zone areas.

Q.Can I pay for The Beatles Story museum in cash?

From 1st December 2022 the Beatles Story will no longer be accepting cash for payment at its admissions desk. Therefore any tickets not already purchased in advance can only be obtained on arrival with payment by card. Please note that cash payment will still be accepted in our Fab4 Cafes and Fab4 Stores.

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The Beatles Story - Britannia Vaults - Albert Dock - Liverpool - L3 4AD

 

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