Customer Service Policy

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Customer Service Policy

1. What forms of payment do we accept?

We accept the following credit and debit payments cards: Visa, Visa Debit, Visa Electron, MasterCard and Maestro.

2. What is your delivery policy?

Your order will normally be dispatched within 3 days of placing your order. UK fans should receive their order in 5-7 days. Overseas fans may have to wait a little longer but should expect their order within 10-14 days. If you have not received your order after 14 days of placing the order then please email our customer service team - sales@beatlesstory.com

3. What if one of the items I have ordered is out of stock?

We check stock as you order so it is unlikely that an item you have bought will be out of stock. If a product you have purchased is out of stock, we will contact you as soon as possible.

4. What is our returns policy?

If for any reason you are not satisfied with your purchase, you may return it to us in an unused condition for a full refund or exchange.

If you wish to exchange or return any item then please send the product back with the completed returns form through Royal Mail to:

Internet Returns
The Beatles Story Ltd
Britannia Vaults
Albert Dock
Liverpool
L3 4AD

Please wrap items securely and fix the returns label safely to the parcel. Please remember to include your returns form in your parcel, giving the reason for return and any new requirements. Should you have any queries regarding a return, please contact our customer service team.

We recommend if you do return an item to us, do so by recorded delivery. The Beatles Story Ltd, will not accept responsibility for lost returns.

5. How do I contact customer service?

Customer Service: sales@beatlesstory.com

If you need to contact us by telephone then please call:

UK Customers: 0151 709 1963 (and dial extension 229)
International Customers: 0044 151 709 1963 (and dial extension 229)
Line are open Monday - Friday 9am-5pm

The Beatles Story Ltd is a registered in England with the following details:

Company Number: 2275265
VAT Registration: 548432824
Registered Office: 1 Mann Island, Liverpool, L3 1BP
Trading Office: Britannia Vaults, Albert Dock, Liverpool, L3 4AD