If you are planning a trip to our exhibition and you have a physical disability or somebody attending with you has a physical disability do not worry.
We express our sincere apologies as we are currently experiencing difficulties with our main entrance lift and it may be out of order. Please call 0151 709 1963 (Ext 220) to check if it is working before you visit.
We endeavour to ensure access into The Beatles Story is uncomplicated and pleasing for all visitors regardless of any disabilities and we are committed to continually improving access to our attraction.
We aim to ensure that our service is appropriate to the needs of all visitors and to offer our visitors an enlightening and atmospheric experience.
To achieve this mission The Beatles Story has an on-going access plan that is regularly updated. We provide ongoing training for our team members as well as having the following measures in place: -
Parking – Albert Dock has a number of car parks on site and has in total eight accessible car parking bays, with three available in car park A, near to the estate’s main entrance and five in car park B opposite The Beatles Story and Premier Inn hotel.
Wheelchairs – The exhibition is fully wheelchair accessible. Due to fire evacuation procedures, we can only admit three wheelchairs on site at any one time. We have a standard wheelchair available which can either be booked in advance by telephoning +44 (0) 151 709 1963 or borrowed on the day by asking a member of staff at the main entrance (subject to availability on the day).
Lifts – We have two accessible lifts: One situated at our main entrance (accompanied with audio announcements) and one located in our Fab4 Store going down to the Fab4 Cafe.
Toilets – Wheelchair-accessible toilets are available within the exhibition and also in the Fab4 Cafe area. Please see a member of staff for assistance.
Induction Loops – Induction loops are available to use with our audio guides. Please see a member of staff when picking up your audio guide.
Large Print Gallery Books – We have large print transcripts available in all 10 languages offered on our audio guide, which are available at our Admissions desk. Please ask a member of staff for more details.
Guide Dogs – Guide dogs are welcome.
Sign Language – Should you require sign language assistance, please contact us on +44 (0) 151 709 1963 and we will check staff availability to ensure that help is on hand during your day of visit.
Cloakroom – Our cloakroom allows guests to store coats, prams/buggies and suitcases.
Fab4 Cafe – The Fab4 Cafe is located on basement level and is accessible via the exhibition and our Fab4 Store. The Fab4 Cafe is partially self-served – however, assistance is available if required. To book a table in the Fab4 Cafe, please call the Cafe Manager on +44 (0) 151 709 1963 (ext. 233) in advance of your visit.
In an effort to promote the very best accessibility practices, we welcome any feedback you might have. If you have any further questions please do not hesitate to contact us.download
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