Please note: The main entrance lift at the Beatles Story, Albert Dock is currently not operational and unfortunately we are not be able to accommodate wheelchair users in our exhibition at present. A new lift is currently being installed and we will update on this as soon as possible.
We endeavor to ensure access into the Beatles Story is uncomplicated and pleasing for all visitors regardless of any disabilities and we are committed to continually improve access.
We aim to increase attendances by ensuring that our service is appropriate to the needs of current and potential visitors and to offer our visitors an enlightening and atmospheric experience.
To achieve this mission The Beatles Story has an on-going access plan that is regularly updated. We provide ongoing training for our team members as well as having the following measures in place: -
- Promote positive attitudes towards disabled people.
- Every person who answers the phone / email can respond confidently to the question “What is the access like at your venue?”
- Managers qualified in a Disability Equality course.
- 2 passenger lifts to accommodate wheelchair users.
- Wheelchair accessible throughout the exhibition, Starbucks Coffeehouse and retail outlet.
- Accessible toilets for both ladies & gents.
- Tactile signage
- Hearing loops available for audio guides
- Large Print versions of our audio guides in different languages
- Complimentary tickets for companions of disabled people
- Provide a priority emergency exit and refuge for disabled people.
- An evacuation chair is on site with staff provided to escort disabled people to emergency exits
In an effort to promote the very best accessibility practices, we welcome any feedback you might have. Please contact us via firstname.lastname@example.org
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