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Booking information

The Beatles Story exhibition is now open! Please prebook your tickets before your arrival.

Prebook Tickets
This site uses cookies: Find out more.

Booking information

The Beatles Story exhibition is now open! Please prebook your tickets before your arrival.

Prebook Tickets
Buy Tickets

Frequently Asked Questions

Q.What are the opening times?

The Beatles Story is currently open and operating on reduced opening hours and capacity so please plan your visit in advance accordingly. 

Click here for our current opening times for the exhibition, shops and cafes. 

Q.How much is admission to The Beatles Story and what is included?

The Beatles Story Ticket includes entry to the Exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes and audio media guides are provided in 12 different languages.

Details on our prices can be found here

Please note due to the new reduced VAT rate included in our ticket prices, our rates will be subject to change from September 2021. 

Ticket prices include a multimedia guide available in 12 different languages.

All bookings MUST be pre-booked in advance of your visit online. To purchase tickets on the day, please speak to a member of our staff on arrival and if there is availability you will be allocated the next available timeslot.

Please have your ticket available to show to the admissions team on arrival. If you are running late for your chosen timeslot, there is no need to call in advance, just speak to a member of the admissions team and you will be allocated the next available timeslot.

Tesco Vouchers are accepted as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit. To redeem your voucher on the day of your visit, please speak to a member of our team on arrival who will scan your voucher and allocate the next available timeslot on the day. Vouchers cannot be used for family tickets, combination tickets or other special offers.

Family Saver tickets are also available and we offer discounts on admission rates for groups of 10 or more people. 




Q.Do I need to book my ticket in advance?

In line with UK Government advice, The Beatles Story will be operating on a limited capacity and tickets are required to be purchased in advance of your visit online You will be requested to select a date and time of your visit on booking. 

To purchase tickets on the day, please speak to a member of our staff on arrival and you will be allocated the next available timeslot.

Please arrive at your allocated timeslot and have your confirmation available to gain entry to the attraction.
 
Special discounts are also available for pre-booked groups of 10 or more people. Please email us at groups@beatlesstory.com to book in your group of 10 or more.
 
FREE audio guides are available in 12 different languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.
 
Click here to purchase your online ticket.
 

Q.How do I book in my group?

The Beatles Story offers special rates for groups visits of 10 or more. This rate only applies to groups that are pre-booked in advance of the visit.

Whether your group visit is for leisure or educational purposes, The Beatles Story guarantees a unique, unforgettable experience.

Click here for more information on making your group booking or email us at info@beatlesstory.com.

 

 

Q.How long does a visit to The Beatles Story take?

We want you to enjoy the whole of The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition however the average visitor takes approximately an hour and a half. Please ensure you are aware of our opening times and have booked in advance online by selecting your preferred timeslot on your date of visit.

Please allow some time at the end of your visit to relax in our Beatles-themed Fab4 cafe and to explore our Fab4 Souvenir Store.

Q.Do you offer student or OAP discount?

Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.

See here for details of our prices.

Q.Do companions get in free of charge?

If you are caring for a visitor, companions get in free of charge on production of valid carers documentation. If you are planning a trip to our exhibition please click here.

Q.Is there a shop to purchase souvenirs of my visit?

We have two Fab4 Stores, at both the Royal Albert Dock and the Pier Head, where you’ll be sure to find a souvenir to remind you of your visit. 

From t-shirts, CDs, posters and books to unique gifts and limited edition merchandise, you'll be sure to find that perfect gift.

Please be advised that the Fab4Store at the Pier Head is currently closed and more information on reopening will be posted shortly. For visitors to the Fab4Store at the Albert Dock, face masks must be worn and we ask that visitors maintain a two metre social distance whilst in our venue. We are continuing to monitor Government advice and will advise in advance if these guidelines change.

For more information click here.

Q.Is The Beatles Story Accessible?

The Beatles Story is accessible for guests requiring access for wheelchairs, pushchairs and hearing loops. If you are planning a trip to our exhibition and you have accessibility requirements please click here.

Our lift has size restrictions for certain wheelchairs and we have restrictions on how many wheelchairs are allowed into the exhibition at any one time. Email info@beatlesstory.com for more information.

Large print guides are available on request and guide dogs are permitted in all areas.

Click here for more information on Accessibility.

Q.What languages are available on the Audio Guide?

Multimedia guides are included within the ticket price and are available in 12 languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.

Q.Is there car parking?

There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. Parking is also available at the Liverpool Echo Arena and Liverpool ONE Q-Park.

Click here for more information regarding parking at the Albert Dock.

Q.Is there space for coach parking?

The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.

For more information about Liverpool’s Coach Welcome scheme and coach parking in Liverpool click here.

Q.Do you have any catering on site?

Please note: Unfortunately due to operational issues, both of our Fab4 Cafes at the Albert Dock and Pier Head are currently temporarily closed. We apologise for any inconvenience and will update as soon as possible.

The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). 

The Fab4 Cafe is the perfect place to relax and re-fuel after your visit to the attraction. 
 
With access to free WIFI, it is also the ideal place for a business meeting or lunch.
 
See here for more information.

Q.Is The Beatles Story available for hire?

Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a dinner dance or reward employees with a private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. 

Find out more details on corporate hire here or contact us on info@beatlesstory.com 

Q.Is it possible to take photographs inside the exhibition?

Yes, you are allowed to take photographs inside the main Beatles Story exhibition.  

For media partners, filming requests and press related enquiries, please click here for more information. 

Q.Is The Beatles Story suitable for children?

The Beatles Story attraction provides an educational, yet fun day out for all the family. 

Our Discovery Zone includes a range of fun interactive activities for all the family with Free children's workshops taking place from 29th July. No need to book - simply attend once you've been through the exhibition and for more information see here.
 
Whatever your age, there's lots to do for all the family, find out more about what's on offer for children here.

Q.Can I use TESCO Club Card 'Days Out' Vouchers at The Beatles Story?

We accept Tesco Days Out vouchers as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit.

Please note vouchers cannot be redeemed against family tickets, combination tickets or other special offers.

To redeem your voucher on the day of your visit, please speak to a member of our team on arrival who will scan your voucher and allocate the next available timeslot on the day. 

Details of our opening hours can be found here.

Q.What else is there to do in Liverpool?

Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' for a longer stay, we would like you to make the most of your visit to Liverpool with a wealth of further attractions to enjoy.

Make sure you take in visits to Liverpool's fantastic range of museums, art galleries, restaurants, bars and cafes and don't forget to visit the world famous Cavern Club

The Merseytravel family incorporates The Beatles Story, Mersey Ferries and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions. Click here for more information.

The Royal Albert Dock on Liverpool's stunning waterfront is home to the Magical Mystery Tour, Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and an abundance of unique shops, bars and restaurants. For more information about the Royal Albert Dock please click here.

Liverpool is the perfect destination for a staycation and there's nowhere better to stay than the Hard Days Night Hotel to further your Liverpool Beatles experience. See here for more hotels and apartment ideas.

For more information on what's happening in and around Liverpool go to visitliverpool.com.

Q.Can The Beatles Story value my memorabilia?

The Beatles Story has partnered with Julien’s Auctions - the world-record breaking auction house to the stars. Each year we host to our 'Memorabilia Call-Out Day', the perfect opportunity to get your Beatles memorabilia appraised by the experts.

To find out more about Memorabilia Day events, or to pre-book a free face-to-face valuation visit beatlesstory.com/events or contact us on info@beatlesstory.com 

Q.Do you have a cloakroom or storage space for luggage?

Unfortunately there is no cloakroom or storage space for luggage at The Beatles Story. Please plan in advance of your visit for this.

Q.COVID-19 FAQs

Reopening - COVID-19 FAQs:

It’s great to ‘Get Back’ and we know things are a little strange right now and you may have a number of questions regarding your visit so the following FAQs may assist you further:

Is The Beatles Story open?

The Beatles Story attraction at Liverpool's Royal Albert Dock, along with the Discovery Zone, Fab4 Store and Fab4 Cafe is now OPEN daily operating on restricted capacity and opening hours. For more information see here

Do I need to pre-book tickets:

Tickets must be pre-purchased online in advance of your visit here. We will be admitting visitors in 15 minute timeslots and you will be able to select the date and time of your visit in advance. Please only arrive at your allocated timeslot and have your booking reference on hand to show to our admissions staff on arrival. For visitors wanting to spend more time in the exhibition please plan ahead and note that the attraction will close one hour after the last admission timeslot daily.

Why do I need to provide personal details when I book?

To support NHS Test and Trace we encourage our visitors to scan the QR codes displayed at our entrance check-in using the NHS COVID-19 App, although this will no longer be a legal requirement.

Are there toilet facilities available?

Toilet facilities will be open for our visitors with enhanced hygiene regimes in place within these facilities.

Will I need to wear a face covering when I visit?

Based on the current government guidance, face masks will be optional when entering our exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes, however we encourage all visitors to wear one.

Will people with symptoms be allowed in the venue?

We are requesting that any visitors experiencing any symptoms of COVID-19 however mild, for everyone’s benefit, please stay home and come back and visit us when you’re feeling better. 

Will there be anywhere to leave personal belongings?

Please consider reducing the number of personal items you with you on your visit as there will be nowhere to leave personal items and luggage.

Will the audio media guides in the exhibition be available for use?

Our audio media guides are part of the immersive experience and visitors are encouraged to bring their own earphones or headphones for use with our guides which are available in 12 languages. For visitors using our earphones, cleaning and operating procedures are in place.

How are you ensuring that we visit safely?

We will continue to maintain high standards of hygiene, with hand sanitiser units available, regular cleaning of all headsets and audio guides plus screens in place at all transaction points. 

We have been awarded Visit Britain's 'We're Good To Go' certification. The Industry Standard mark means that the team at the award-winning attraction who have been busy working behind the scenes following government and industry COVID-19 guidelines, have the relevant safety measures in place. 

If I have any further questions how do I contact you?

Our team are on hand to answer any of your questions. Please email us if you have any concerns or questions about your visit.

We are looking forward to welcoming our visitors to our award-winning attraction. Please be patient and understanding with the necessary operational procedures we have put in place to keep all our visitors and staff safe.

We hope you have a great visit to our award-winning attraction telling the story of the world’s greatest band!

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The Beatles Story - Britannia Vaults - Albert Dock - Liverpool - L3 4AD

 

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