Frequently Asked Questions
Can we help you further? For questions about prices, offers, how to find us, accessibility and more. Check out our list of Frequently Asked Questions.
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General
The Beatles Story Museum Liverpool is located on the stunning waterfront at The Royal Albert Dock, Liverpool and accessible via many routes. You can find more information here.
Our address is: The Beatles Story, Britannia Vaults, The Royal Albert Dock, Liverpool, UK, L3 4AD.
The Beatles Story Museum, Liverpool is open '8 days a week' (well almost). We are open all year round (apart from Christmas Day and Boxing Day, December 25-26) and we operate on a timeslot capacity basis, so please plan your visit in advance accordingly. Our opening times are subject to change, and can be found here.
Your ticket to The Beatles Story Museum, Liverpool includes entry to the main Exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes. Complimentary audio media guides are provided in 12 different languages. Details on our prices can be found here.
Booking tickets
Tickets must be pre-purchased online here in advance of your visit. We have available new kiosks located at our entrance for anyone turning up on the day to purchase the next available timeslot by card payment.
Please arrive at your allocated timeslot and have your confirmation available to gain entry to the attraction. If you are running late there is no need to call in advance. Please speak to a member of the admissions team on arrival and you will be allocated the next available timeslot.
If you are running late for your timeslot, there is no requirement to call us just please speak to our admissions team on arrival and you will be allocated the next available timeslot. Please check our opening times before your visit.
Please email us at sales@beatlesstory.com, quoting the booking reference number and the original visit date so we can check the amendment request against our current availability.
Please review our cancellation policy on our Legal page for further full details. The lead customer on your booking will need to notify us of the cancellation in an email, quoting the booking reference and the reasons for cancelling so this can be considered further. Please send us these details to sales@beatlesstory.com.
The Beatles Story Museum, Liverpool offers special rates for groups visits of 10 or more and can be purchased online in advance of your visit. The rate will be adjusted at the checkout stage of your booking based on the number of visitors booked. Please note this discount cannot be combined in conjunction with any other offer or promotion.
Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.
See our Prices page for more details.
The Blue Light Card or Defence Discount Service membership holders who present a valid membership card are eligible for a 20% discount rate when purchasing tickets online. To redeem your Blue Light Discount, please use the code BLTBS24 at the checkout stage and please present your Blue Light card to our Guest Experience Team on arrival. Please note this discount cannot be combined in conjunction with any other offer, such as our family saver ticket, or promotion.
We accept Tesco Vouchers as payment towards admission tickets. You can book your tickets online and enter your Tesco Voucher Code at the checkout stage. Tesco Clubcard Reward Partner codes can be used to purchase standard individual adult, child and concession tickets only. They cannot be used for Family Saver tickets, special events and/or shows, group bookings, or in conjunction with any other offer.
We offer reduced-price or companion/carer tickets for eligible guests who need additional support when visiting. To receive this rate, please bring one valid piece of supporting documentation showing disability status or the need for a companion/carer. We accept both UK and international documents.
Accepted evidence may include:
• Disability benefit award letter
• Official disability ID card
• Blue Badge or equivalent disabled parking permit
• Visual impairment certificate or registration document
• Letter or certificate from a doctor, hospital, or other healthcare professional
• Recognised access card
We may also ask to see matching photo ID.
For international visitors, documents issued outside the UK are accepted. Where possible, please provide an English translation if the document is not in English. If you have any questions before your visit, please contact our team and we will be happy to help.
For any questions regarding accessibility please contact our Guest Experience Team at guestexperienceteam@beatlesstory.com or keep checking our website for further updated information.
The Beatles Story Museum, Liverpool does not accept cash for payment at its admissions desk. We highly recommend your tickets are purchased in advance of your visit online to avoid disappointment. We have available new kiosks located at our entrance for anyone turning up on the day to purchase the next available timeslot by card payment. Please note that cash payment will still be accepted for purchases in our Fab4 Cafes and Fab4 Stores.
If your child has a Blue Peter Badge, you can purchase your tickets for the remainder of your party online in advance and just show your Blue Peter Badge on arrival to our Guest Experience Team to gain free entry for the badge holder. Please note that a Blue Peter badge can't be used with family tickets or in conjunction with any other offer.
During your visit
We want you to enjoy the whole of The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition, however the average visitor takes approximately an hour and a half. Please ensure you are aware of our opening times and have booked in advance online by selecting your preferred timeslot on your date of visit. Please allow some time at the end of your visit to relax in our Beatles-themed Fab4 Cafe and to explore our Fab4 Store.
We have two Fab4 Stores, at both the Royal Albert Dock and the Pier Head and are proud to stock one of the largest collections of official Beatles merchandise and souvenirs in the world. so you’ll be sure to find a perfect souvenir to remind you of your visit. From t-shirts, CDs, posters and books to unique gifts and limited edition merchandise, you'll be sure to find that perfect gift. Find out more here.
The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). The Fab4 Cafe is the perfect place to relax and re-fuel after your visit to the attraction. With access to free WIFI, it is also the ideal place for a business meeting or lunch. Find out more here.
Unfortunately, The Beatles Story’s entrance lift is currently out of order and as a result, our exhibition can only be accessed via steps. We understand how frustrating and disappointing this can be, and we truly share those feelings. Accessibility is extremely important to us at The Beatles Story, and we want everyone to feel welcome and included. Keep checking our lift status updates page. for more information.
Hearing loops and large printed guides are available on request, and guide dogs are permitted in all areas. You can find more information here.
Multimedia guides are included within the ticket price and are available in 12 languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Portuguese.
There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. Parking is also available at the Liverpool Echo Arena and Liverpool ONE Q-Park.
More information is available on The Royal Albert Dock's website.
The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.
More information is available on The Royal Albert Dock's website.
Yes, you are more than welcome to take photographs at The Beatles Story Musueum and we would love to see your memories of your visit, so feel free to share them with us on our social media channels using the #beatlesstory hashtag.
For media partners, filming needs to be pre-agreed. Please visit our More information is available on Press and Media page for more information.
The Beatles Story Museum, Liverpool provides an educational, yet fun day out for all the family and is a popular choice with a younger generation of budding Beatles' fans.
Our Discovery Zone includes a range of fun interactive activities for all the family with free children's workshops. For more information please visit our Discovery Zone page.
Storage space for luggage is available with our neighbours at Premier Inn Hotel, Albert Dock. Storage must be prebooked at stasher.com.
Please note that this service is provided by a third party, and is not managed by or affiliated with The Beatles Story.
Toilet facilities are available within the exhibition in the Cavern Club area which is approx. 10 minutes into the tour and also available within the Fab4 Café and Discovery Zone areas.
Due to the nature of our location on The Royal Albert Dock, The Beatles Story Museum, Liverpool only allows entry to service dogs.
If you believe you have lost an item during your visit, please complete our Lost Property Form to contact our team as soon as possible. This will help our team locate your item more quickly so we can help you “Get Back” what you’ve lost.
Your visit to Liverpool
The Beatles statue is located at Pier Head, Liverpool L3 1BY, opposite The Beatles Story’s Pier Head Fab4 Café and Fab4 Store within the Gerry Marsden Ferry Terminal.
Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' staycation, we recommend you make the most of your visit to Liverpool with a wealth of further attractions to enjoy. Make sure you take in visits to Liverpool's fantastic range of museums, art galleries, restaurants, bars and cafes and don't forget to visit the world-famous Cavern Club with live music every day.
The Merseytravel family incorporates The Beatles Story, Mersey Ferries and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions?
The Beatles Story's prime location on The Royal Albert Dock on Liverpool's stunning waterfront is also home to the Magical Mystery Tour, Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and a wide range of unique shops, bars and restaurants.
Liverpool is the perfect destination for a staycation and there's an abundane of hotels and apartments to choose from. For more information on what's happening in and around Liverpool visit our travel guide.
Other
The Beatles Story cannot value your memorabilia, however we work with many Auction Houses that can and we recommend you reach out to our partners at Tracks Ltd or Julien's Auctions.
If you wish to speak to us about showcasing your memorabilia, please email us further details and images here.
Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a private dinner or reward employees with an exclusive private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. Find out more details on corporate hire here.