Frequently Asked Questions

The Beatles Story is currently open and operating on reduced opening hours and capacity so please plan your visit in advance accordingly. 

Click here for our current opening times for the exhibition, shops and cafes. 

The Beatles Story Ticket includes entry to the Exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes and audio media guides are provided in 12 different languages.

Details on our prices can be found here

Ticket prices include a multimedia guide available in 12 different languages.

Tickets must be pre-purchased online in advance of your visit. For any customers wanting to purchase a ticket on the same day of their visit, tickets are only available to purchase at the entrance. On arrival, please speak to a member of the admissions team and you will be allocated the next available timeslot. If you would require further assistance or to speak to a member of the online ticketing team please call 0151 800 0410. 

Please have your ticket available to show to the admissions team on arrival. If you are running late for your chosen timeslot, there is no need to call in advance, just speak to a member of the admissions team and you will be allocated the next available timeslot.

Tesco Vouchers are accepted as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit. To redeem your voucher on the day of your visit, please speak to a member of our team on arrival who will scan your voucher and allocate the next available timeslot on the day. Vouchers cannot be used for family tickets, combination tickets or other special offers.

Family Saver tickets are also available and we offer discounts on admission rates for groups of 10 or more people. 

Tickets must be pre-purchased online in advance of your visit. For any customers wanting to purchase a ticket on the same day of their visit, tickets are only available to purchase at the entrance. On arrival, please speak to a member of the admissions team and you will be allocated the next available timeslot. If you would require further assistance or to speak to a member of the online ticketing team please call 0151 800 0410. 

The Beatles Story offers special rates for groups visits of 10 or more. This rate only applies to groups that are pre-booked in advance of the visit.

Click here for more information on making your group booking or email us at sales@beatlesstory.com.

We want you to enjoy the whole of The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition however the average visitor takes approximately an hour and a half. Please ensure you are aware of our opening times and have booked in advance online by selecting your preferred timeslot on your date of visit.

Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.

See here for details of our prices.

If you are caring for a visitor, companions get in free of charge on production of valid carers documentation. If you are planning a trip to our exhibition please click here.

We have two Fab4 Stores, at both the Royal Albert Dock and the Pier Head, where you’ll be sure to find a souvenir to remind you of your visit. 

Please be advised that the Fab4Store at the Pier Head is currently closed and more information on reopening will be posted shortly. For visitors to the Fab4Store at the Albert Dock, face masks must be worn and we ask that visitors maintain a two metre social distance whilst in our venue. We are continuing to monitor Government advice and will advise in advance if these guidelines change.

For more information click here.

The Beatles Story is accessible for guests requiring access for wheelchairs, pushchairs and hearing loops. If you are planning a trip to our exhibition and you have accessibility requirements please click here.

Our lift has size restrictions for certain wheelchairs and we have restrictions on how many wheelchairs are allowed into the exhibition at any one time. Email enquiries@beatlesstory.com for more information.

Large print guides are available on request and guide dogs are permitted in all areas.

Click here for more information on Accessibility.

Multimedia guides are included within the ticket price and are available in 12 languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.

There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. Parking is also available at the Liverpool Echo Arena and Liverpool ONE Q-Park.

The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.

For more information about Liverpool’s Coach Welcome scheme and coach parking in Liverpool click here.

Please note: Unfortunately due to operational issues, both of our Fab4 Cafes at the Albert Dock and Pier Head are currently temporarily closed. We apologise for any inconvenience and will update as soon as possible.

The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). 

Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a dinner dance or reward employees with a private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. 

Yes, you are allowed to take photographs inside the main Beatles Story exhibition.  

The Beatles Story attraction provides an educational, yet fun day out for all the family. 

We accept Tesco Clubcard Partner codes as payment towards admission tickets. Please note that vouchers cannot be used to book tickets online in advance and will only be accepted in exchange for general admission on the day of your visit.

Please note Clubcard Partner codes cannot be redeemed against family tickets, combination tickets or other special offers.

To redeem your code on the day of your visit, please speak to a member of our team on arrival who will scan your code and allocate the next available timeslot on the day. 

Details of our opening hours can be found here.

Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' for a longer stay, we would like you to make the most of your visit to Liverpool with a wealth of further attractions to enjoy.

Make sure you take in visits to Liverpool's fantastic range of museums, art galleries, restaurants, bars and cafes and don't forget to visit the world famous Cavern Club. 

The Merseytravel family incorporates The Beatles Story, Mersey Ferries and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions. Click here for more information.

The Royal Albert Dock on Liverpool's stunning waterfront is home to the Magical Mystery Tour, Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and an abundance of unique shops, bars and restaurants. For more information about the Royal Albert Dock please click here.

Liverpool is the perfect destination for a staycation and there's nowhere better to stay than the Hard Days Night Hotel to further your Liverpool Beatles experience. See here for more hotels and apartment ideas.

For more information on what's happening in and around Liverpool go to visitliverpool.com.

The Beatles Story has partnered with Julien’s Auctions - the world-record breaking auction house to the stars. Each year we host to our 'Memorabilia Call-Out Day', the perfect opportunity to get your Beatles memorabilia appraised by the experts.

To find out more about Memorabilia Day events visit beatlesstory.com/events or contact us on enquiries@beatlesstory.com.

Unfortunately there is no cloakroom or storage space for luggage at The Beatles Story. Please plan in advance of your visit for this.

If you are running late for your timeslot, there is no requirement to call us just please speak to our admissions team on arrival and you will be allocated the next available timeslot and check our opening times before your visit.

Please note that toilet facilities are not available at the admissions entrance but are located within the exhibition in the Cavern Club area which is approx. 10 minutes into the tour and within the café and Discovery Zone areas.

From 1st December 2022 the Beatles Story will no longer be accepting cash for payment at its admissions desk. Therefore any tickets not already purchased in advance can only be obtained on arrival with payment by card. Please note that cash payment will still be accepted in our Fab4 Cafes and Fab4 Stores.