Frequently Asked Questions
Can we help you further? For questions about prices, how to find us, accessibility and more. Check out our list of Frequently Asked Questions.
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General
The Beatles Story Museum Liverpool is located on the stunning waterfront at The Royal Albert Dock, Liverpool and accessible via many routes. For more information please click 'How To Find Us' under 'Plan Your Visit.'
Our address is: The Beatles Story, Britannia Vaults, The Royal Albert Dock, Liverpool, UK, L3 4AD.
The Beatles Story Museum, Liverpool is open all year round (apart from Christmas Day and Boxing Day, December 25-26) and operating on capacity so please plan your visit in advance accordingly. Our opening times are subject to change, and can be found on our opening times page.
Your ticket to The Beatles Story Museum, Liverpool includes entry to the Exhibition, Discovery Zone, Fab4 Stores and Fab4 Cafes. Complimentary audio media guides are provided in 12 different languages. Details on our prices can be found on our prices page.
Booking tickets
We advise that you pre-purchase your tickets online in advance of your visit. For any customers wanting to purchase a ticket on the same day of their visit, tickets are only available to purchase at the entrance.
On arrival, please speak to a member of the admissions team and you will be allocated the next available timeslot. If you would require further assistance or to speak to a member of the online ticketing team, please call 0151 800 0410.
Please arrive at your allocated timeslot and have your confirmation available to gain entry to the attraction. If you are running late there is no need to call in advance. Please speak to a member of the admissions team on arrival and you will be allocated the next available timeslot.
If you are running late for your timeslot, there is no requirement to call us just please speak to our admissions team on arrival and you will be allocated the next available timeslot and check our opening times before your visit.
Please email us at enquiries@beatlesstory.com, quoting the booking reference number and the original visit date, and we will be able to amend the tickets for you.
The lead customer on your booking will need to notify us of the cancellation in an email, quoting the booking reference and the reasons for cancelling, please send us these details to enquiries@beatlesstory.com
The Beatles Story Museum, Liverpool offers special rates for groups visits of 10 or more. This rate only applies to groups that are pre-booked in advance of the visit. Whether your group visit is for leisure or educational purposes, The Beatles Story guarantees a unique, unforgettable experience. Please visit our group booking page or email us at sales@beatlesstory.com.
Students who present a valid student ID card or seniors (60 plus) who can show proof of age are eligible for the concessionary rate.
See our prices page for more details.
The Blue Light Card or Defence Discount Service membership holders who present a valid membership card are eligible for a 20% discount rate when purchasing tickets on arrival.
We accept Tesco Vouchers as payment towards admission tickets. You can book your tickets online and just enter your Tesco Voucher Code at the checkout stage.
Guests who have the following documentation are entitled to one free carer ticket. However, the guest with the disability and any further members of their party will pay full price. Please show the relevant paperwork as well as suitable photo ID of the named recipient at our main entrance. For proof of disability, please bring any ONE of the following forms from the list below:
• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment Support Allowance (ESA). Disability Student's Allowance (DSA) or DID card (UK Disabled ID Card)
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
Credibility’s Access Card with the carer/companion symbol.
The Beatles Story Museum, Liverpool does not accept cash for payment at its admissions desk. Therefore any tickets not already purchased in advance can only be obtained on arrival with payment by card. Please note that cash payment will still be accepted in the Fab4 Cafes and Fab4 Stores.
During your visit
We want you to enjoy the whole of The Beatles Story experience. The visit can take anything from 1-3 hours to go around the main exhibition, however the average visitor takes approximately an hour and a half. Please ensure you are aware of our opening times and have booked in advance online by selecting your preferred timeslot on your date of visit. Please allow some time at the end of your visit to relax in our Beatles-themed Fab4 Cafe and to explore our Fab4 Store.
We have two Fab4 Stores, at both the Royal Albert Dock and the Pier Head, where you’ll be sure to find a souvenir to remind you of your visit. From t-shirts, CDs, posters and books to unique gifts and limited edition merchandise, you'll be sure to find that perfect gift.
The Beatles Story has a Fab4 Cafe situated at both sites at the Albert Dock and the Pier Head which are open all year round (apart from Christmas Day and Boxing Day, December 25-26). The Fab4 Cafe is the perfect place to relax and re-fuel after your visit to the attraction. With access to free WIFI, it is also the ideal place for a business meeting or lunch.
The Beatles Story Museum, Liverpool is accessible for guests requiring access for wheelchairs, pushchairs and hearing loops. Our lift has size restrictions for certain wheelchairs and we have restrictions on how many wheelchairs are allowed into the exhibition at any one time. Email sales@beatlesstory.com for more information. Large print guides are available on request and guide dogs are permitted in all areas. Please visit our accessibility page for more information.
Multimedia guides are included within the ticket price and are available in 12 languages including English, Spanish, German, French, Italian, Russian, Japanese, Polish, Mandarin, Cantonese, Korean and Brazilian Portuguese.
There is no designated parking at The Beatles Story, however parking is available at the Albert Dock opposite our main entrance. Parking is also available at the Liverpool Echo Arena and Liverpool ONE Q-Park.
More information is available on The Royal Albert Dock's website.
The Albert Dock has designated coach short-stay pick-up/drop-off points located at the stops on Salthouse Quay, near Albert Gate (close to the Pump House public house), and at Gower Street. For longer stays, the nearest coach park is a 24-hour pay and display coach parking area located at the nearby King's Waterfront, adjacent to the Arena and Convention Centre (ACC) Liverpool.
Please check The Royal Albert Dock's website for more information.
Yes, you are allowed to take photographs inside the main Beatles Story exhibition.
For media partners, filming needs to be pre-agreed. Please visit our media page for more information.
The Beatles Story Museum, Liverpool provides an educational, yet fun day out for all the family. Our Discovery Zone includes a range of fun interactive activities for all the family with free children's workshops. No need to book - simply attend once you've been through the exhibition and for more information please visit our Discovery Zone page.
Unfortunately there is no cloakroom or storage space for luggage at The Beatles Story. Please plan in advance of your visit for this.
Please note that toilet facilities are not available at the admissions entrance but are located within the exhibition in the Cavern Club area which is approx. 10 minutes into the tour and within the Fab4 Café and Discovery Zone areas.
The Beatles Story Museum, Liverpool allows entry to service dogs only. We apologise for any inconvenience.
Your visit to Liverpool
The Beatles statue is located at Pier Head, Liverpool L3 1BY, opposite The Beatles Story’s Pier Head Fab4 Café and Fab4 Store within the Gerry Marsden Ferry Terminal.
Whether you are a 'Day Tripper' or taking a 'Ticket to Ride' for a longer stay, we would like you to make the most of your visit to Liverpool with a wealth of further attractions to enjoy. Make sure you take in visits to Liverpool's fantastic range of museums, art galleries, restaurants, bars and cafes and don't forget to visit the world-famous Cavern Club.
The Merseytravel family incorporates The Beatles Story, Mersey Ferries and Mersey Tunnel Tours, so why not make time to see one of these fantastic attractions?
The Royal Albert Dock on Liverpool's stunning waterfront is home to the Magical Mystery Tour, Tate Liverpool, Merseyside Maritime Museum, the International Slavery Museum and an abundance of unique shops, bars and restaurants.
Liverpool is the perfect destination for a staycation and there's nowhere better to stay than the Hard Days Night Hotel to further your Liverpool Beatles experience. See here for more hotels and apartment ideas. For more information on what's happening in and around Liverpool go to visitliverpool.com.
Other
The Beatles Story cannot value your memorabilia. We recommend you reach out to our partners at Tracks Ltd or Julien's Auctions. If you wish to loan us some memorabilia, please send us the details and images via our 'Contact' page.
Whether you want to impress clients with a cocktail reception or product launch, entertain delegates with a dinner dance or reward employees with a private viewing of the exhibition, The Beatles Story can provide the perfect corporate package. Find out more details on corporate hire on our venue hire page.