UPDATE 17TH APRIL 2025
Unfortunately, our entrance lift is out of order. We’re working to get this fixed as soon as possible and we apologise for any inconvenience this may cause.
This may affect any visitors requiring accessibility access. The main entrance to our exhibition is located at an underground level and access is via approximately 20 shallow steps.
Please get in touch with our Guest Experience Team at guestexperienceteam@beatlesstory.com if you wish to discuss this further, and this page will be updated with further information.
UPDATE 14TH APRIL 2025
Our entrance lift has now been fixed and is operational. Thank you for your patience, and we look forward to welcoming you soon.
UPDATE 8TH APRIL 2025
Unfortunately, our entrance lift is out of order. We’re working to get this fixed as soon as possible and we apologise for any inconvenience this may cause.
This may affect any visitors requiring accessibility access. The main entrance to our exhibition is located at an underground level and access is via approximately 20 shallow steps.
Please get in touch with our Guest Experience Team at guestexperienceteam@beatlesstory.com if you wish to discuss this further, and this page will be updated with further information.
UPDATE 7TH APRIL 2025
Our entrance lift has now been fixed and is operational. Thank you for your patience, and we look forward to welcoming you soon.
UPDATE 20TH FEBRUARY 2025
Unfortunately, our entrance lift is out of order. We’re working to get this fixed as soon as possible.
UPDATE 18TH FEBRUARY 2025
Our entrance lift has now been fixed and is operational. Thank you for your patience, and we look forward to welcoming you soon.
UPDATE 7TH JANUARY 2025
We would like to update our visitors on the current situation regarding the entrance and exit lift at The Beatles Story.
As you may be aware, the lift at The Beatles Story has been out of action now for some time. Before Christmas, our engineers successfully fitted all the required parts to the lift. However, due to the natural movement of our Grade I listed building, the lift has moved, and its safety mechanisms have activated, rendering it inoperable. These safety features are essential to ensure no risks are posed to visitors.
The engineers attempted to secure the lift with new fixings but determined that a bespoke external bracket is now required. Given the listed status of the building, we needed landlord consent to proceed. This consent has been granted, but we must also seek Heritage and Listed Building Planning Consent before any further work can begin.
We are actively working to obtain the necessary approvals, but until the bespoke bracket can be installed, the lift will remain out of use. We will provide updates as soon as we have a clearer timeline for this process.
Additionally, we are in discussions with our landlords at The Royal Albert Dock to explore solutions and address the unique challenges associated with being situated in a Grade I listed building.
We regret any disappointment this situation may cause for visitors requiring accessible entry and sincerely apologise for the inconvenience. Thank you for your understanding and patience as we work towards a resolution.
If you have any questions or require assistance, please speak to a member of our management team or email us at guestexperienceteam@beatlesstory.com
Accessibility at The Beatles Story
We endeavour to ensure access is uncomplicated for all visitors regardless of any disability and we are committed to continually improving accessibility at The Beatles Story for all visitors.
Contact Guest Experience
If you have any questions or require assistance, please speak to a member of our management team or email us at guestexperienceteam@beatlesstory.com