Entrance Lift Status

Access Update – Lift Availability

We want to let you know that our lift is currently temperamental and may be operational on some days but not on others. We understand how frustrating and disappointing this can be, and we truly share those feelings. Accessibility is extremely important to us at The Beatles Story, and we want everyone to feel welcome and included.

Unfortunately, because our lift is exposed to the elements, it can be very sensitive to changes in weather. This means it is sometimes prone to faults after periods of poor weather, despite our best efforts to maintain it. We’ve been working closely with contractors and have also taken guidance from accessibility and heritage experts to ensure we are doing everything we can, in the right way.

Looking ahead, we’re excited to share that as part of a wider Capital Project, we are exploring plans to fully replace the lift. As tenants of the Royal Albert Dock and a listed building, this process involves careful planning and collaboration with heritage and accessibility partners to ensure everything is done properly, safely, and smoothly. At this stage, we’re unable to provide a confirmed timeframe for when this replacement will take place, but please rest assured it is a top priority for us.

We know how important access is — for both our guests and our team — and we’re incredibly sorry for any inconvenience this causes. Thank you so much for your patience and understanding as we work hard to find a long-term solution.

If you would like more information or have any questions, please don’t hesitate to speak to a Duty Manager on site or contact our team directly at guestexperienceteam@beatlesstory.com.

Thank you for your patience and understanding.